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Are foundations using feedback loops? The Fund for Shared Insight has answers
May 14, 2015

(Eliza Smith is the special projects associate at Foundation Center-San Francisco.)

6a00e54efc2f80883301a511bd210d970c-150wiThe Fund for Shared Insight (FSI) is all about opening up philanthropy. You might remember, we published blog posts earlier this year from its 2015 openness grantees--organizations that are working hard at making our sector more transparent. But FSI isn’t just encouraging their beneficiaries to promote openness: they aim to walk the talk themselves. Recently, they published a report, Feedback Loops and Openness: A Snapshot of the Field that looks at how (and if) foundations are using beneficiary feedback to improve their grantmaking.

FSI teamed up with ORS Impact, an evaluation firm, to do a landscape analysis across the philanthropy sector.  ORS’ current analysis focused on openness and beneficiary feedback loops and here is a summary of the key findings:

  • Foundations understand conceptually what beneficiary feedback loops mean, but few have strong internal practices for intentionally collecting and putting to use feedback that comes from "the people they seek to help";
  • The three most common barriers to implementing feedback loops into foundation practice are organizational capacity, organizational culture and technical challenges;
  • Prior to the launch of Fund for Shared Insight, ORS Impact found some instances of feedback-focused content in a broad based review of sector-related blogs, reports and publications but there is definite room for more voices discussing this work;
  • The two most common barriers to foundation openness are organizational culture, including a fear of sharing failures, followed by time and resources.

FSI_logoFSI reviewed the evaluation findings, and found that “while the baseline report indicates that nonprofits and foundations seem to be talking about feedback loops, there isn’t a widespread understanding of how to do it well, how to integrate it into practice, and how to take action based on the feedback.”

As FSI found, it can be scary for foundations to adopt a culture of openness. Sharing anecdotes about positive impact and success is always much easier since it feels good to share news when things are going well. But broadcasting defeats, failures, and tough lessons learned can be intimidating and gives many foundation leaders pause. But with FSI’s help, we’re excited to see a greater culture of willingness and courage develop around transparency and accountability. 

--Eliza Smith

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About Transparency Talk

  • Transparency Talk, the Glasspockets blog, is a platform for candid and constructive conversation about foundation transparency and accountability. In this space, Foundation Center highlights strategies, findings, and best practices on the web and in foundations–illuminating the importance of having "glass pockets."

    The views expressed in this blog do not necessarily reflect the views of the Foundation Center.

    Questions and comments may be
    directed to:

    Janet Camarena
    Director, Transparency Initiatives
    Foundation Center

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    glasspockets@foundationcenter.org

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