Transparency Talk

Category: "Why Transparency" (205 posts)

Meet Our New GlassPockets Foundation: An interview with Kate Fryberg of New Zealand's Te Muka Rau Charitable Trust
August 2, 2018

Te Muka Rau Charitable Trust is the first New Zealand Foundation to join the GlassPockets movement. Kate Frykberg, trustee and philanthropy advisor, explains why.

Katie 2GlassPockets: Why is Te Muka Rau prioritizing foundation transparency?

Kate Frykberg: For us, transparency is simply about being open and honest about who we are, what we do, and how our funds are spent.  I would hate people to wonder if we had anything to hide, and I think this does sometimes happen with foundations that are not transparent.  Additionally, charitable foundations receive tax benefits, so we need to clearly show that we are using that foregone tax for the public good – and that we have achieved at least as much public good as the government would have done with that tax money.

”If we are being philanthropic, we should be upfront about how we are serving our communities.“

GP: Some assume that transparency is important for larger foundations. Why do you think it's important for smaller foundations as well?

KF: We are a small foundation by New Zealand standards and we are tiny by US standards – but transparency matters whatever the size.  If we are lucky enough to live comfortably, we should, I believe, be philanthropic and share some of what we have.  And if we are being philanthropic, we should be upfront about how we are serving our communities.  Big foundation, small foundation - the concept is the same – it’s just the number of zeros in the dollar figures that are different.

That said, one size does not fit all – so it was important for us that the GlassPockets process did not issue a score that counted against us if we were not sharing all of the indicators. For example, a small foundation like us with no paid staff doesn’t need things like executive compensation processes and whistle blower policies.  So transparency needs to be able to be adjusted to fit values, purpose, and  size.  It’s really just about openness and clarity.

GP: You have lots of experience as a philanthropy consultant and also as the prior Chair of Philanthropy New Zealand. Why is philanthropic transparency important in the New Zealand context?

KF: The New Zealand context is a little different from the United States – for example there is currently no legally required annual payout amount here.  I think this makes it all the more important to open up things and be very clear how much is given and how the community is benefiting.  Additionally, people here are often a little shy about talking about their giving, so transparency can help normalise philanthropy and build the culture of giving.  Finally, unless we are transparent, it is very difficult for the organisations that we might want to support to know about us and decide whether they should try to connect with us.  So transparency also helps our core business of funding public good initiatives.

”…with templates like what GlassPockets offers, this stuff isn’t hard to do.“

GP: How did the GlassPockets assessment help you to improve your foundation and its transparency, and why should your peers also participate?

KF: With the help of the GlassPockets team, a New Zealand version of the transparency guidelines and a self-assessment form was created; we went through that first and made quite a few changes to our website as a result.  Then we did the US GlassPockets assessment and made a few more changes.  But actually both processes were really easy – maybe a day’s work in total to think things through and tweak our website.  Of course, the leaner a foundation is, the faster the process. But, I think it’s a good message for peers to hear– with templates like what GlassPockets offers, this stuff isn’t hard to do. 

GP: Do you have any examples or anecdotes to share regarding how being a transparent funder has helped you to become more effective in your philanthropy?

KF: I think that being transparent has made it easier for organisations working in the space we fund (social cohesion) to find us, to assess how well our values and work fits theirs and then to connect with us.  That said, what helps create effective philanthropy is a much debated question and requires more than transparency alone, but it’s an important piece of the puzzle that helps build the field as a whole. 

GP: Since transparency is always evolving, what are some of your hopes for how you continue to evolve your openness in the future?

 KF: We value continual learning and I think the next thing we will prioritize is to add a place to share what we are learning.  For example, we are a bicultural funder and half our trustees are Māori (indigenous) – there may be something we can share about this journey.   On the GlassPockets assessment there is an item called “knowledge centre” – which sounds a bit grand for us - but actually no matter what size we are, we have lessons and learnings to share.  So ticking off the knowledge centre box by sharing our learnings will probably be our next step.

Meet Our New GlassPockets Foundation: C&A Foundation reflects on becoming accountable from the inside out
July 26, 2018

C&A Foundation is the first European foundation to sign up for GlassPockets. Sarah Ong, Programme Manager, Supply Chain Innovation and Transformation, explains why.

Untitled design (89)Disclosure of transparent data is one of the C&A Foundation’s major strategies to improve conditions in the garment industry. We believe transparency is an essential tool to increase accountability in apparel production and much of our support is focused on enabling partners to disclose and use transparent data on supply chains and working conditions. Discovering GlassPockets, it only seemed right to practice what we preach and make our own way of working transparent too. Our Executive Director, Leslie Johnston explains:

"Joining GlassPockets was an important first step, allowing us to apply our deep commitment to transparency to ourselves while also learning from others how else we can be more open."

"C&A Foundation is working hard to positively transform one of the world’s most opaque industries: fashion. To do so, we believe in the power of transparency which can move hearts, change minds, and nudge action. It is therefore equally important that we embrace transparency in how we operate. Joining GlassPockets was an important first step, allowing us to apply our deep commitment to transparency to ourselves while also learning from others how else we can be more open. We still have work to do but are grateful for initiatives like GlassPockets that enable more accountability in the philanthropic sector.”

One of the things we’ve found from the transparency work we support is that disclosure is more useful when it is made in a standardised way, so that performance can be compared against peers and over time. It is for this reason we believe it’s important to disclose through our new GlassPockets profile, as well as on our own website.

Untitled design (90)As a relatively new foundation we are still on a transparency journey. We began by making our external evaluations public, and last year the Center for Effective Philanthropy (CEP) conducted our first anonymous partner survey. CEP then used the survey results to benchmark our performance against 300 other funders, which we made a priority to publish on our website. The results were like holding up a mirror to our own performance. We learned that our first few years as a global foundation have not always been easy on our partners, particularly as we have been developing our processes and strategy. Reflecting on the results, we have identified two priorities for improvement:

  • Improving the transparency and efficiency of our processes: Survey respondents rated the foundation lower than typical on the clarity and consistency of its communications. The feedback showed we need to be more transparent on what we do and don't fund, and on how our grantmaking process works.
  • Improving our quality of relationship with partners: While foundation staff have higher than typical contact with survey respondents, we received lower than typical ratings for understanding of our partners' contexts. Simply, we need to listen better.

Publishing the results of our CEP benchmarking, was our way of taking them seriously, holding ourselves accountable and letting others hold us accountable to act on what we heard. We hope the changes we have made, and the process of being transparent will have improved the quality of our relationships with our partners and the change we can achieve together.

"We still have work to do but are grateful for initiatives like GlassPockets that enable more accountability in the philanthropic sector."

Participating in GlassPockets is the next step on our transparency journey. Completing the disclosure has highlighted several more areas where we can be more transparent, and we plan to add to our disclosures over the coming months. For example, we realised that we do not disclose our diversity data or diversity values and policies, which is an oversight since gender equity is so central to our work. We hope this disclosure encourages partners and those in the communities where we work to help us get better in how we do what we do. Our doors are open for your feedback.

--Sarah Ong

The Risky Business of Foundation Opacity
May 23, 2018

Janet Camarena is director of transparency initiatives for Foundation Center.

Janet Camarena PhotoIn case there was ever any doubt that foundation philanthropy suffers from an opacity problem, a recent Foundation Review article, Foundation Transparency: Opacity — It’s Complicated, by Robert J. Reid, helps settle the matter through research findings that confirm the existence of “significant opacity.” From the lack of foundation websites and annual reporting, to perpetual insider control, and a desire to keep a low public profile, the author’s research confirms what many of us have been saying for years--that there is much room for improved transparency in the field.

The problem is, one can read the entire article, and not get the message that opacity is a problem, and a risky one at that. In our networked world of social media, open data, and audience-generated reviews, sending a message that transparency or opacity are operational approaches of choice is dangerous and much higher risk than encouraging donors to discover and tell their own story, lest others tell it for them.

History also confirms that philanthropic freedom is most at risk from an opaque approach than from a transparent one. Foundations learned this lesson the hard way in the 1950’s during McCarthyism, when two separate congressional commissions were formed to investigate foundation activities. Since there was no central place containing information about institutional philanthropy, no aggregate industry data, no collective data about the grants they were making, foundation leaders spent years telling their stories one foundation at a time, giving testimony to defend their work against accusations that they were committing “Un-American” acts.

It became clear to the foundation leaders who were called to testify that it was this lack of public understanding of institutional philanthropy that led to the suspicions and accusations they were facing, and that as a result of opacity, they may lose the philanthropic freedom that the tax laws allowed. As a result of this crisis, foundation leaders established Foundation Center as an organization devoted to providing transparency for the field of philanthropy. During his testimony, Russell Leffingwell, at the time chair of the Carnegie Corporation, said: “The foundation should have glass pockets,” so that anyone could easily look inside foundations and understand their value to society, and inspire confidence rather than suspicion. This is both the origin story for Foundation Center and for our Glasspockets website and initiative to champion greater foundation transparency.

“...existing and emerging technologies and networks are making foundation opacity obsolete...”

The lessons in this history couldn’t be more relevant to today’s operating environment where existing and emerging technologies and networks are making foundation opacity obsolete, and more importantly, creating conditions that actually serve to strengthen philanthropy such as facilitating feedback loops, peer benchmarking, and stakeholder input. Though foundations can continue to practice what Reid refers to as “opaque practices” or “situational transparency,” it’s important that foundations also understand that they do so at their own peril, because due to new user-review tools and open data platforms that didn’t exist previously, the relative level of transparency and opacity are rapidly slipping out of their control. Let’s review a few of these new tools that are poised to shake up the quiet, insular world of foundations.

Open 990-PF

990-PF graphicBeginning in 2016, the IRS started releasing e-filed Forms 990 and 990-PF as machine-readable, open data. Because the data is now not only open, but digital and machine-readable this means that anyone from journalists to researchers to activists can aggregate this data and make comparisons, correlations, and judgments about philanthropy at lightning speed, all without input from foundations and regardless of how opaque they may prefer their activities to be. Investment practices, demographics of beneficiaries, and compensation practices are examples of 990 data that can get easily turned into compelling narratives about foundations. This has institution-wide implications for foundations, from governance practices to grants data and from staffing to investment management and communications strategy.  Foundation administrators who have not been looking at their foundation’s 990-PF with an eye to the story that it tells about their work, probably should. Because of how the open 990-PF has the potential to transform foundation transparency, Glasspockets has devoted an ongoing blog series to providing guidance and helpful examples to prepare foundations for this new age of open data.

GrantAdvisor

Phil goalsIndustries as diverse as restaurants, travel, retail, health, and even nonprofits have had the blessing and curse of receiving unfiltered user feedback via online review sites for many years now, so it’s hard to believe that until 2017 this was not the case for philanthropy. With the launch of GrantAdvisor.org last year, now foundations can view, for better or worse, what their stakeholders really think—and so can anyone else. (For transparency’s sake, I currently serve in an advisory role to this platform.) Anyone can register to give feedback, and once a foundation receives more than five reviews their profile goes live on the site for the world to see, whether the foundation wants it there or not, so opacity here is not an option the funder controls. Given the power dynamic, reviews are anonymous, and foundations are able to post responses. A profile with emoji-symbols invites users to rate foundations on two principal metrics: the length of time it takes to complete a foundation’s application process, and a smiley/frowning face rating what it’s like to work with the particular funder.

So far, enough reviews have been submitted to provide 69 foundations with unfiltered feedback, and participation is steadily growing. And, more than 130 foundations have registered to receive alerts when feedback is posted, has yours? And some, which Reid may refer to as “transparency enthusiasts,” are even inviting their grantees to leave them a review on GrantAdvisor. These foundations understand that this kind of transparency about how applicants can provide feedback, and the open, unfiltered way in which it’s collected, can actually serve to strengthen and improve foundation policies and practices.

These are just a couple of emerging platforms that exist that are specific to philanthropy itself. When you zoom out to think about the entire universe of user generated content that is now easily available to all, from blogs to Twitter and employee-review sites like Glassdoor, it’s clear that while you can choose opacity, opacity may not choose you, because opacity as we all know it is over. To think otherwise is to risk adopting practices that don’t actually mitigate risk, but rather promote a false sense of security while only serving to limit effectiveness. So don’t make the mistake of thinking transparency is too complicated, or that opacity is the convenient and safer choice, because it’s actually not a choice at all, but a risky and ultimately obsolete way of working.

--Janet Camarena

Building Our Knowledge Sharing Muscle at Irvine
May 17, 2018

Kim Ammann Howard joined the James Irvine Foundation as Director of Impact Assessment and Learning in 2015. She has more than 20 years of social impact experience working with nonprofits, foundations, and the public sector to collect, use, and share information that stimulates ongoing learning, and change.

This post is part of the Glasspockets’ #OpenForGood series in partnership with the Fund for Shared Insight. The series explores new tools, promising practices, and inspiring examples showing how some foundations are opening up the knowledge that they are learning for the benefit of the larger philanthropic sector. Contribute your comments on each post and share the series using #OpenForGood.

Kim Ammann HowardHaving recently spent two days with peer foundation evaluation directors, I am savoring the rich conversations and reflecting on how shared knowledge benefits my own thinking and actions. It also reminds me of how often those conversations only benefit those inside the room. To really influence the field, we need to build our knowledge sharing muscle beyond our four walls and usual circles. A new report from the Foundation Center, Open for Good: Knowledge Sharing to Strengthen Grantmaking, aims to help funders do just that, and I was happy to contribute some of The James Irvine Foundation’s own journey to the guide.

When I joined the Foundation at the end of 2015, there was already a commitment to transparency and openness that established knowledge sharing as part of the culture. It was something that attracted me to Irvine, and I was excited to build on the types of information collected and disseminated in the past, and to figure out how we could grow.

Open For Good CoverOur Framework

In 2016, we launched our new strategy, which focuses on expanding economic and political opportunity for California families and young adults who are working but struggling with poverty. This presented an opportune moment to articulate and set expectations about how impact assessment and learning (IA&L) is integrated in the work. This includes defining how we assess our progress in meeting our strategic goals, how we learn, and how we use what we learn to adapt and improve. We developed a framework that outlines our approach to IA&L – why we think it’s important, what principles guide us, and how we put IA&L into practice.

While the IA&L framework was designed as an internal guide, we decided to make it available externally for three reasons: to honor the Foundation’s commitment to transparency and openness; to hold ourselves accountable to what we say we espouse for IA&L; and to model our approach for colleagues at other organizations who may be interested in adopting a similar framework.

What We’re Learning

We’ve also dedicated a new portion of our website to what we are learning. We use this section to share knowledge with the field – and not only the end results of an initiative or body of research but also to communicate what happens in the middle – to be transparent about the work as we go.

For example, in 2017, we spent a year listening and learning from grantees, employers, thought leaders, and other stakeholders in California to inform what would become our Better Careers initiative. At the end of the year, we announced the goal of the initiative to connect low-income Californians to good jobs with family-sustaining wages and advancement opportunities. It was important for us to uphold the principles of feedback set in our IA&L framework by communicating with all the stakeholders who helped to inform the initiative’s strategy – it was also the right thing to do. We wanted to be transparent about how we got to our Better Career approach and highlight the ideas reflected in it as well as the equally valuable insights that we decided not to pursue. Given the resources that went into accumulating this knowledge, and in the spirit of greater funder collaboration, we also posted these ideas on our website to benefit others working in this space.

As we continue to build our knowledge sharing muscle at Irvine, we are exploring additional ways to communicate as we go. We are currently reflecting on what we are learning about how we work inside the foundation – and thinking about ways to share the insights that can add value to the field. Participating as a voice in the Foundation Center’s new Open for Good guide was one such opportunity, and the stories and lessons from other Foundations in the guide inspires our own path forward. 

--Kim Ammann Howard

Learn, Share, and We All Win! Foundation Center Releases #OpenForGood Guide and Announces Award Opportunity
May 10, 2018

Open For Good CoverMelissa Moy is special projects associate for Glasspockets.

This post is part of the Glasspockets’ #OpenForGood series in partnership with the Fund for Shared Insight. The series explores new tools, promising practices, and inspiring examples showing how some foundations are opening up the knowledge that they are learning for the benefit of the larger philanthropic sector. Contribute your comments on each post and share the series using #OpenForGood.

Knowledge is a resource philanthropy can’t afford to keep for itself, and as a result of a newly available guide, funders will now have a road map for opening up that knowledge. The new GrantCraft guide, Open for Good: Knowledge Sharing to Strengthen Grantmaking, supported by the Fund for Shared Insight, illustrates practical steps that all donors can take to create a culture of shared learning.

Philanthropy is in a unique position to generate knowledge and disseminate it, and this guide will help foundations navigate the process. Each year, foundations make $5 billion in grants toward knowledge production. These assessments, evaluations, communities of practice, and key findings are valuable, yet only a small fraction of foundations share what they learn, with even fewer using open licenses or open repositories to share these learnings. Foundations have demonstrated that some of the information they value most are lessons about “what did and didn’t work.” And yet, this is the same knowledge that foundations are often most reluctant to share.

The guide, part of Foundation Center’s larger #OpenForGood campaign, makes a strong case for foundations to openly share knowledge as an integral and strategic aspect of philanthropy. Through interviews with leaders in knowledge sharing, the guide outlines tested solutions to overcome common barriers to impart learnings, as well as essential components needed for funders to strengthen their knowledge-sharing practice. The guide emphasizes that sharing knowledge can deepen internal reflection and learning, lead to new connections and ideas, and promote institutional credibility and influence. 

Knowledge comes in all shapes and sizes – program and grantee evaluations, foundation performance assessments, thought leadership, formal and informal reflections that are shared among foundation staff and board members. The guide will help your foundation identify the types of information that can be shared and how to take actionable steps.

Download the Guide

OFGaward-528To further encourage funders to be more transparent, this week Foundation Center also announces the opening of a nomination period for the inaugural #OpenForGood Award  to bring due recognition and visibility to foundations who share challenges, successes, and failures to strengthen how we can think and act as a sector.

Three winning foundations will demonstrate an active commitment to open knowledge and share their evaluations through IssueLab. Winners will receive technical support to create a custom knowledge center for themselves or a grantee, as well as promotional support in the form of social media and newsletter space. Who will you nominate as being #OpenForGood?

--Melissa Moy 

To Serve Better, Share
May 3, 2018

Daniela Pineda, Ph.D., is vice president of integration and learning at First 5 LA, an independent public agency created by voters to advocate for programs and polices benefiting young children.

This post is part of the Glasspockets’ #OpenForGood series in partnership with the Fund for Shared Insight. The series explores new tools, promising practices, and inspiring examples showing how some foundations are opening up the knowledge that they are learning for the benefit of the larger philanthropic sector. Contribute your comments on each post and share the series using #OpenForGood.

Daniela Pineda Photo 2We share ideas freely on Pinterest, we easily give our opinions on products on Amazon and we learn from “how-to” videos on YouTube from the comfort of our homes. We even enjoy sharing and being creative by pulling ideas and concepts together.

Often, this is not what happens once we step foot in the office. We may find ourselves more reluctant to embrace sharing what works, learning what doesn’t and then applying these lessons to our work. It’s hard to speak about how things didn’t turn out as expected. It is as if we are saving the treasure of our knowledge for a rainy day, as if it’s a limited resource.

I believe in the power of being #OpenForGood, using knowledge to improve philanthropic effectiveness, in our case, to help create more opportunities and better outcomes for young children.

That’s why I am delighted to participate in a new how-to guide that was just released this week by sharing examples from our journey to opening up our knowledge at First5 LA. As part of Foundation Center’s #OpenForGood movement, the new GrantCraft guide Open for Good: Knowledge Sharing to Strengthen Grantmaking provides tips and resources, including strategies for knowledge sharing. Everyone benefits when organizations strengthen their knowledge sharing practices by enhancing organizational capacity and culture, and by understanding how to overcome common hurdles to sharing knowledge.  

“We can achieve more collectively and individually by sharing information and creating knowledge.”

As a public entity, First 5 LA is uniquely positioned to share knowledge with the field. Our mandate to be transparent serves as a powerful launchpad for sharing knowledge. For example, in our work with communities across Los Angeles County, we work to elevate the voices and perspectives of parents to leaders and lawmakers.

When we create opportunities for parents and policymakers to hear from each other, we are moving beyond a transparency requirement to foster more nuanced conversations on how we can all help improve outcomes for kids.

No matter your type of organization or mission -- foundations, nonprofit, government or business, we can achieve more collectively and individually by sharing information and creating knowledge.

Sharing information about what has worked, what hasn’t, and being open to learning lessons from others is a skill that sharpens your thinking, benefits the field, and helps advance your own goals, while also benefiting those you serve.

We must be mindful of the many potential roadblocks to sharing in service of becoming more effective, both inside and outside of our own organizations. Among them: egos and a lack of humility; competition for resources; a lack of incentives to share; and a lack of awareness of what information is shared and what outcomes it produces.

Sharing Sharpens Your Thinking

Failing to see knowledge sharing as part of your job amounts to lost opportunity, lost time, and lost resources. Making the time to find out what others are doing is important. At a minimum, we can feel empowered by the simple knowledge that we aren’t the only ones dealing with the problems we face in our jobs. In a best case scenario, we can adapt that information to our context, and try new ways to do our jobs better.

Open For Good CoverThis notion really hit home for me from a very simple online search when I started a new role. Curious if others were also grappling with similar issues about how to effectively evaluate place-based work, I searched a few sites. In philanthropy, we are fortunate to have impressive open online repositories such as Foundation Center’s Issue Lab, where we can find loads of information.

Indeed, my search led to several pieces on lessons learned from funders of place-based work. I fortunately found a thoughtful report on the topic at hand. But what was most useful, beyond reading the insight gleaned, was that I was then able to reach out to one of the authors to learn exactly what it meant to let the evaluation design evolve with the initiative.

Based on this connection, I refined a step on our learning agenda process to ensure we set the expectation that community voices were consulted earlier, during the planning phase of the project. While we had already planned for inclusion, I learned what types of pitfalls to avoid when structuring community engagement on a long-term evaluation project.

Since reaching out to my colleague, I have continued to learn from him and a broader network of learning practitioners who also value sharing knowledge. This concept of reaching out to others and asking simple questions is simple, and yet so few make the time to do it.

The truth is, great ideas can come from anywhere: a conversation on a commuter train, a session at a conference, or results from a search engine. Sharing, and being open to new ideas, serves to sharpen thinking and can improve your ability to achieve your philanthropic to  goals.

Sharing Benefits the Field

At a more global level, to make an impact on society and change things for the better, share what you know, and be willing to adjust your approach based on what you learn. That’s the approach we embrace at First 5 LA.

This not only helps our organization in our mission, but it sets an example for other like-minded organizations to open their viewpoints on sharing their successes and failures.

“Don’t save your knowledge for a rainy day—it’s an unlimited resource!”

For example, we recently worked with an evaluation partner to restructure the scope of its engagement. This was difficult because the project had been in place for a long time and the restructuring resulted in a more narrow scope. The partner was disappointed that we determined only two of the four initially designed subprojects remained relevant to our work. It could appear we were no longer committed to learn about this investment.

By being open with them, we also heard about their own concerns that the data would be of sufficient quality to conduct rigorous analyses. We listened and came up with a joint approach  to reach out to a different entity to secure an alternative data source. This worked, and now the project has been refocused, new data was secured, and the partner saw firsthand that while the approach changed, we were still committed to learning together.

Sharing information and outcomes is essential to being influencers in our areas of expertise. And learning from others is essential to being assets within our fields. In this case, we landed on an alternative approach to leverage data, and we maintained a productive relationship with our partner. We plan to share this approach broadly so that it can spark new ideas and insights or confirm an approach among other grantmakers grappling with similar issues.

Once we as individuals, managers and organizations can distill and discern knowledge, we can apply it to our own important work for public good, and share it with others to help them with theirs.

Sharing Is a Skill

These sharing efforts should permeate your organization, beyond the C-suite. Leaders must lead by example and encourage staff to see themselves as gatherers – and contributors – of knowledge to their fields.

Ultimately, learning to share information is a skill. To do this, and to glean the best information from data includes sharing it with others both inside and outside of your organization.

But collecting reams of information will do us no good if we do not have a specific plan for the data, and then analyze what it means in a bigger universe – and for those we serve.

At First 5 LA, we take a very pragmatic approach to data collection. First, we work with our programs to identify the specific systems we are trying to impact. Once that is determined, we then create learning agendas, which are tools for us to prioritize the key learning questions that will help us know if we are making progress on behalf of kids in Los Angeles  County.

Our approach requires that we specify how we plan to use those data before we collect it. Data should be tied to specific learning questions.

We are proud of our work and approach to use learning as a strategy, and it is not always easy to let others benefit from what we learn the hard way.

But our work is not ultimately about a singular institution. And you don’t need to save your knowledge for a rainy day—it’s usually an unlimited resource! It’s about huddling under a shared umbrella in stormy weather, and basking together in the sunshine for the ones who need us the most. Those we serve.

--Daniela Pineda

Knowledge Sharing to Strengthen Grantmaking
April 26, 2018

Clare Nolan, MPP, co-founder of Engage R+D, is a nationally recognized evaluation and strategy consultant for the foundation, nonprofit and public sectors. Her expertise helps foundations to document and learn from their investments in systems and policy change, networks, scaling, and innovation. This post also appears on the Grantmakers for Effective Organizations’ (GEO) Perspectives blog.

This post is part of the Glasspockets’ #OpenForGood series in partnership with the Fund for Shared Insight. The series explores new tools, promising practices, and inspiring examples showing how some foundations are opening up the knowledge that they are learning for the benefit of the larger philanthropic sector. Contribute your comments on each post and share the series using #OpenForGood.

Clare Nolan PhotoKnowledge has the power to spark change, but only if it is shared. Many grantmakers instinctively like the idea of sharing the knowledge they generate with others. But in the face of competing priorities, a stronger case must be made for foundations to devote time and resources to sharing knowledge. The truth is that when foundations share knowledge generated through evaluation, strategy development and thought leadership, they benefit not only others but also themselves. Sharing knowledge can deepen internal reflection and learning, lead to new connections and ideas, and promote institutional credibility and influence.

Foundations can strengthen their knowledge sharing practices by enhancing organizational capacity and culture, and by understanding how to overcome common hurdles to sharing knowledge. The forthcoming GrantCraft guide Open for Good: Knowledge Sharing to Strengthen Grantmaking provides tips and resources for how foundations can do just that. My organization, Engage R+D, partnered with Foundation Center to produce this guide as part of #OpenForGood, a call to action for foundations to openly share their knowledge.

Knowledge Sharing GraphTo produce the guide, we conducted interviews with the staff of foundations, varying by origin, content focus, size, and geography. The participants shared their insights about the benefits of sharing knowledge not only for others, but also for their own organizations. They also described strategies they use for sharing knowledge, which we then converted into concrete and actionable tips for grantmakers. Some of the tips and resources available in the guide include:

  • A quiz to determine what type of knowledge sharer you are. Based upon responses to questions about your organization’s capacity and culture, you can determine where you fall within a quadrant of knowledge sharing (see visual). The guide offers tips for how to integrate knowledge sharing into your practice in ways that would be a good fit for you and your organization.
  • Nuts and bolts guidance on how to go about sharing knowledge. To take the mystery out of the knowledge sharing process, the guide breaks down the different elements that are needed to actually put knowledge sharing into practice. It provides answers to common questions grantmakers have on this topic, such as: What kinds of knowledge should I be sharing exactly? Where can I disseminate this knowledge? Who at my foundation should be responsible for doing the sharing?
  • Ideas on how to evolve your foundation’s knowledge-sharing practice. Even foundation staff engaged in sophisticated knowledge-sharing practices noted the importance of evolving their practice to meet the demands of a rapidly changing external context. The guide includes tips on how foundations can adapt their practice in this way. For example, it offers guidance on how to optimize the use of technology for knowledge sharing, while still finding ways to engage audiences with less technological capacity.

The tips and resources in the guide are interspersed with quotes, audio clips, and case examples from the foundation staff members we interviewed. These interviews provide voices from the field sharing tangible examples of how to put the strategies in the guide into practice.

Want to know how your foundation measures up when it comes to knowledge sharing? We are pleased to provide readers of this blog with an advance copy of Chapter 2 from the forthcoming Guide which includes the quiz referenced above. Want to learn more? Sign up for the Foundation Center’s GrantCraft newsletter and receive a copy of the Guide upon its release. And, for those who are attending the GEO conference next week in San Francisco, visit us at our #OpenForGood pop-up quiz station where you can learn more about what kind of knowledge sharer you are.

--Clare Nolan

Increasing Attention to Transparency: The MacArthur Foundation Is #OpenForGood
April 17, 2018

Chantell Johnson is managing director of evaluation at the John D. and Catherine T. MacArthur Foundation. This post is part of the Glasspockets’ #OpenForGood series in partnership with the Fund for Shared Insight. The series explores new tools, promising practices, and inspiring examples showing how some foundations are opening up the knowledge that they are learning for the benefit of the larger philanthropic sector. Contribute your comments on each post and share the series using #OpenForGood.

Chantell Johnson photoAt MacArthur, the desire to be transparent is not new. We believe philanthropy has a responsibility to be explicit about its values, choices, and decisions with regard to its use of resources. Toward that end, we have long had an information sharing policy that guides what and when we share information about the work of the Foundation or our grantees. Over time, we have continued to challenge ourselves to do better and to share more. The latest refinement of our approach to transparency is an effort toward increasingly sharing more knowledge about what we are learning. We expect to continue to push ourselves in this regard, and participating in Foundation Center’s Glasspockets  and #OpenForGood movements are just a couple of examples of how this has manifested.

In recent years, we have made a more concerted effort to revisit and strengthen our information sharing policy by:

  • Expanding our thinking about what we can and should be transparent about (e.g., our principles of transparency guided our public communications around our 100&Change competition, which included an ongoing blog);
  • Making our guidance more contemporary by moving beyond statements about information sharing to publishing more and different kinds of information (e.g., Grantee Perception Reports and evaluation findings);
  • Making our practices related to transparency more explicit; and
  • Ensuring that our evaluation work is front and center in our efforts related to transparency.

Among the steps we have taken to increase our transparency are the following:

Sharing more information about our strategy development process.
The Foundation's website has a page dedicated to How We Work, which provides detailed information about our approach to strategy development. We share an inside look into the lifecycle of our programmatic efforts, beginning with conceptualizing a grantmaking strategy through the implementation and ending phases, under an approach we refer to as Design/Build. Design/Build recognizes that social problems and conditions are not static, and thus our response to these problems needs to be iterative and evolve with the context to be most impactful. Moreover, we aim to be transparent as we design and build strategies over time. 

“We have continued to challenge ourselves to do better and to share more.”

Using evaluation to document what we are measuring and learning about our work.
Core to Design/Build is evaluation. Evaluation has become an increasingly important priority among our program staff. It serves as a tool to document what we are doing, how well we are doing it, how work is progressing, what is being achieved, and who benefits. We value evaluation not only for the critical information it provides to our Board, leadership, and program teams, but for the insights it can provide for grantees, partners, and beneficiaries in the fields in which we aim to make a difference. Moreover, it provides the critical content that we believe is at the heart of many philanthropic efforts related to transparency.

Expanding the delivery mechanisms for sharing our work.
While our final evaluation reports have generally been made public on our website, we aim to make more of our evaluation activities and products available (e.g., landscape reviews and baseline and interim reports). Further, in an effort to make our evaluation work more accessible, we are among the first foundations to make all of our evaluation reports publicly available as part of Foundation Center's #OpenForGood campaign.

Further evidence of the Foundation's commitment to increased transparency includes continuing to improve our “Glass Pockets” by sharing:

  • Our searchable database of grants, including award amount, program, year, and purpose;
  • Funding statistics including total grants, impact investments, final budgeted amounts by program, and administrative expenses (all updated annually);
  • Perspectives of our program directors and staff;
  • Links to grantee products including grant-supported research studies consistent with the Foundation's intellectual property policies;
  • Stories highlighting the work and impact of our grantees and recipients of impact investments; and
  • Center for Effective Philanthropy Grantee Perception report results

Going forward, we will look for additional ways to be transparent. And, we will challenge ourselves to make findings and learnings more accessible even more quickly.

--Chantell Johnson 

Are You Over or Under-Protecting Your Grants Data? 5 Ways to Balance Transparency and Data Protection in Sensitive Contexts
April 12, 2018

Laia Griñó is director of data discovery at Foundation Center. This post also appears in the Human Rights Funders Network's blog.

Laia Grino photoOver the last few months, this blog has presented insights gained from the Advancing Human Rights initiative’s five-year trend analysis. Getting to these insights would not have been possible had not a growing number of funders decided to consistently share more detailed data about their grantmaking, such as through Foundation Center’s eReporting program. In a field where data can pose real risks, some might feel that this openness is ill-advised. Yet transparency and data protection need not be at odds. By operating from a framework of responsible data, funders can simultaneously protect the privacy and security of grantees and contribute to making the human rights field more transparent, accountable, and effective.

This topic – balancing transparency and data protection – was the focus of a session facilitated by Foundation Center at the PEAK Grantmaking annual conference last month. Our goal was not to debate the merits of one principle over the other, but to help provide a framework that funders can use in determining how to share grants data, even in challenging circumstances. What follows are some of the ideas and tips discussed at that session (a caveat here: these tips focus on data shared voluntarily by funders on their website, with external partners like Foundation Center, etc.; we recognize that funders may also face legal reporting requirements that could raise additional issues).

HRFN Graphic

  • Think of transparency as a spectrum: Conversations regarding data sharing often seem to end up at extremes: we must share everything or we can’t share anything. Instead, funders should identify what level of transparency makes sense for them by asking themselves two questions: (1) What portion of our grants portfolio contains sensitive data that could put grantees at risk if shared? and (2) For the portion of grants deemed sensitive, which grant details – if any – are possible to share? Based on our experience with Advancing Human Rights, in most cases funders will find that it is possible to share some, if not most, of their grants information.
  • Assess the risks of sharing data: Answering these questions requires careful consideration of the consequences if information about certain grants is made public, particularly for grantees’ security. As noted at the PEAK session, in assessing risks funders should not only consider possible negative actions by government actors, but also by actors like militant groups or even a grantee’s community or family. It is also important to recognize that risks can change over time, which is why it is so critical that funders understand what will happen with the data they share; if circumstances change, they need to know who should be notified so that newly sensitive data can be removed.
  • Get grantees’ input: Minimizing harm to grantees is of utmost importance to funders. And yet grantees usually have little or no input on decisions about what information is shared about them. Some funders do explicitly ask for grantees’ consent to share information, sometimes at multiple points along the grant process. This could take the form of an opt-in box included as part of the grant agreement process, for example. At a minimum, grantees should understand where and how data about the grant will be used.
  • Calibrate what is shared based on the level of risk: Depending on the outcomes of their risk assessment (and grantees’ input), a funder may determine that it’s inadvisable to share any details about certain grants. In these cases, funders may opt not to include those grants in their reporting at all, or to only report on them at an aggregate level (e.g., $2 million in grants to region or country X). In situations where it is possible to acknowledge a grant, funders can take steps to protect a grantee, such as: anonymizing the name of the grantee; providing limited information on the grantee’s location (e.g., country only); and/or redacting or eliminating a grant description (note: from our experience processing data, it is easy to overlook sensitive information in grant descriptions!).
  • Build data protection into grants management systems: Technology has an important role to play in making data protection systematic and, importantly, manageable. For example, some funders have “flags” to indicate which grants can be shared publicly or, conversely, which are sensitive. In one example shared at PEAK, a grants management system has been set up so that if a grant has been marked as sensitive, the grantee’s name will automatically appear as “Confidential” in any reports generated. These steps can minimize the risk of data being shared due to human error.

Transparency is at the core of Foundation Center’s mission. We believe deeply that transparency can not only help build public trust but also advance more inclusive and effective philanthropy. For that reason, we are committed to being responsible stewards of the data that is shared with us (see the security plan for Advancing Human Rights, for example). A single conference session or blog post cannot do justice to such a complex and longdebated topic. We are therefore thankful that our colleagues at Ariadne360Giving and The Engine Room have just started a project to provide funders with greater guidance around this issue (learn more in these two thoughtful blog posts from The Engine Room, here and here). We look forward to seeing and acting on their findings! 

--Laia Griñó

“OpenNotes” for Funders: A Radical Idea for More Transparency and Better Relationships
April 11, 2018

Kevin Bolduc is vice president, assessment and advisory services, at Center for Effective Philanthropy. This post also appears in CEP.

Kevin-350x350Transparency — being open, honest, and clear — is a key driver of strong relationships between funders and grantees. It’s valued by foundation and grantee CEOs alike, and grantees think foundations are doing a decent job of being transparent (though more so in sharing about their processes than their learning).

Still, are there more radical ways to improve openness in ways that would benefit both funders and grantees? As I’ve thought about this question, I’ve been drawn to a transparency movement called OpenNotes, which is changing the relationship between doctors and patients.

(To be clear up front, I admit the doctor-patient/funder-grantee analogy is imperfect. Yes, both involve relationship dynamics with significant levels of information and power asymmetry, punctuated by intermittent high-stakes visits and conversations. But, unlike a patient, an individual grantee doesn’t depend on a foundation for its mortal life. Still, I think the analogy can be instructive. Even the savviest patients I know — like my physician husband — talk about not wanting to bother or anger their doctors.)

In the OpenNotes movement, doctors have taken the radical step of directly sharing their medical notes, lab results, and plans — the entire medical record — with patients. They’ve created systems to make those notes easy to access and discuss. It’s a rapidly growing movement, and now more than 20 million patients have access to their doctors’ perspectives about their health, treatments, and plans.

“Transparency — being open, honest, and clear — is a key driver of strong relationships between funders and grantees.”

So how does this relate to foundations? I’d argue that virtually every foundation I’m aware of has similar “notes” in the form of the grant write-ups and recommendations created by program officers for boards and/or senior leadership.

Why not open up those notes to the grantees they’re about? 

If we want to improve funder-grantee relationships — not to mention capacity building and shared learning — what better ways to share than these summaries about why a grant should be funded and what the risks are in doing so? Even when grant recommendations contain worries about a particular risk — organizational capacity challenges or major external risks, for example — a direct, if difficult, conversation between a grantee and her program officer, prompted by an open note, could yield new ideas, clarifications, or opportunities for assistance.

I’ve seen quite a few examples of funder write-up formats, and most contain explanations about a funder’s perspective on the fit between its program’s strategy and the grantee’s work, assessments of why the organization has the capacity to succeed (and sometimes where that capacity can be strengthened), risks the project faces, and observations about potential impact. This is exactly the kind of substance that program officers and grantees should be discussing as much as possible!

I can imagine the reasons why some of you might think this is some combination of silly, impossible, or harmful. Maybe a foundation OpenNotes-style movement would create extra work because grantees would reach out to correct the record or debate the program officers’ assessment of their work. Maybe it would require a different writing style or more editing — or make funders feel pressured to be less honest in their write-ups. Maybe it would create hard feelings.

Well, a lot of that is exactly what doctors once thought, too. I had the chance to sit down with Dr. Tom Delbanco, John F. Keane & Family Professor of Medicine at Harvard Medical School, who was one of the founders of the OpenNotes movement. He told me about how the first doctors to pilot this crazy idea were viewed as “mavericks.” He also described how the early and long-term funding from foundations, including Commonwealth Fund, Robert Wood Johnson Foundation, and Gordon and Betty Moore Foundation, made the movement possible when health systems were skeptical.

Doctors initially felt that the notes would not be easy to share. Of course, they contain the good news of their judgments about what’s going well (e.g., “The patient has had a remarkable response to treatment and is thriving”). But they also contain the unvarnished assessment of what’s not going well (e.g., “Treatment has failed and the patient continues to have unrealistic expectations about the likelihood of cure”).

Funders who share their internal notes with grantees can build “a stronger sense of alignment, approachability, and trust.”

Doctors worried that patients couldn’t handle the more sensitive information, Dr. Delbanco said. The notes felt like expert doctor-to-doctor talk. And doctors worried they’d be inundated with patient requests and extra work. For a few, “closed” notes reinforced a comfortable hierarchical relationship between doctors and patients.

However, research on doctors’ experiences with OpenNotes has been almost universally positive. Writing OpenNotes hasn’t added time to doctors’ work, nor have doctors been besieged by emails from patients. Some participating doctors do feel they need to change their writing (e.g., less jargon, better documentation). But, overall, doctors seem to think opening up their notes provides benefits. In studies of OpenNotes pilots, virtually all doctors chose to continue with OpenNotes even after the pilots ended.

Ultimately, though, this isn’t about the effect on doctors (or funders, in my analogy), right? What we care most about is the effect on patients (or grantees).

This is a question that Dr. Delbanco and others in the OpenNotes movement have studied since the very beginning. It turns out that OpenNotes seems to strengthen both the quality of care and the patient-doctor relationship — and the specifics of those improvements pretty closely match some of the most important components of the grantee-funder relationship.

As a starting point, research suggests that 99 percent of patients feel the same or better about their doctors after having access to their notes. Research by Dr. Delbanco suggests OpenNotes is associated with patients having a greater sense of control, greater adherence to treatment plans, and greater understanding of their medical situation. The results of a qualitative study of patients’ experiences highlights the ways patients say OpenNotes creates better mutual understanding, a greater sense of trust and partnership with their doctors, greater confidence and comfort in their relationships, and better and clearer communication. Another study describes how patients feel that OpenNotes ensures “that we are on the same page,” “helps me come to my appointments better prepared,” and “provides another opportunity for two-way communication.”

Some of these benefits translate fairly directly to the grantee-funder relationship.  I can picture the grantee who, in reading her grant recommendation note, gains a deeper understanding about a funder’s analysis of the context in which she works, greater clarity about how her organization’s work contributes to the outcomes a funder is seeking, and a stronger sense of alignment, approachability, and trust.

When I’m working with funders on responding to results of a Grantee Perception Report, it’s often efforts to improve relationships that feel particularly challenging — especially in an environment where program staff don’t feel they have enough time for more interaction with grantees. So why not try opening up your notes and improving the quality of the conversations you do have? If the experience of patients and doctors is any indication, I bet that simple act of transparency — sharing both the enthusiasm and worries that grant recommendations contain — would help. I’d love to hear your experience if you try.

--Kevin Bolduc

Share This Blog

  • Share This

About Transparency Talk

  • Transparency Talk, the Glasspockets blog, is a platform for candid and constructive conversation about foundation transparency and accountability. In this space, Foundation Center highlights strategies, findings, and best practices on the web and in foundations–illuminating the importance of having "glass pockets."

    The views expressed in this blog do not necessarily reflect the views of the Foundation Center.

    Questions and comments may be
    directed to:

    Janet Camarena
    Director, Transparency Initiatives
    Foundation Center

    If you are interested in being a
    guest contributor, contact:
    glasspockets@foundationcenter.org

Subscribe to Transparency Talk

Categories